Refund Policy

1. Eligibility for a Refund

You are fully eligible for a complete refund within 24-48 hours of your purchase if you experience any of the following:

• Non-Delivery: You did not receive your report due to technical errors.
• Data Errors: Significant inaccuracies or missing critical information that should have been available.
• Accessibility Issues: You are unable to open, read, or comprehend the report format provided.
• Double Billing: You were accidentally charged more than once for the same audit.

2. How to Request a Refund

We've designed our refund process to be as frictionless as possible. Simply reach out to our dedicated support team via our Contact Page or email us directly at info@truevehicleaudit.com.

Please include your Order Number or the Vehicle Registration you searched for, so we can locate your transaction immediately.

3. Processing Time

Once a refund is approved by our support team, it will be processed immediately on our end. Please note that it may take 3 to 5 business days for the funds to appear back on your original payment method, depending on your bank or credit card issuer.

4. Why We Ask You to Contact Us First

We kindly request that you contact our support team directly rather than opening a dispute or chargeback with your bank. Chargebacks can take weeks to resolve and incur heavy administrative fees. By contacting us first, we can issue your refund instantly, saving time and ensuring a smooth, positive resolution.